Last updated: August 15, 2025

Shipping

Free Shipping

We offer free standard shipping on all eligible orders. Exact carriers and delivery windows vary by destination.

Shipping Disclaimers

• Carrier delays: Weather, peak volumes, strikes, customs inspections, and other force majeure events can extend delivery times and are outside our control.
• Address accuracy: Please ensure your shipping address is complete and correct. We are not responsible for delays or loss caused by incorrect or incomplete addresses.
• Split shipments: Multi-item orders may ship separately at no extra cost.
• Duties & taxes: International recipients are responsible for any duties, taxes, or fees unless otherwise stated at checkout.
• Processing time: Orders typically dispatch within 1–3 business days (excluding weekends and public holidays).

Returns

14-Day Change-of-Mind Returns

You may return eligible items within 14 days of delivery — no reason required.

Return Conditions

• Items must be unused, unwashed, undamaged, and in resalable condition with all tags and original packaging.
• Sets (e.g., Co-Ords) must be returned complete.
• Swimwear must have the hygiene liner intact and not removed.
• Tailored alterations (e.g., suit hemming/adjustments) are not reversible and may affect eligibility.

Non-Returnable Items (Reasons)

• Final-sale or clearance items clearly marked as non-returnable at purchase.
• Used, worn, washed, stained, or damaged items (including deodorant, makeup, or fragrance marks).
• Items missing tags, accessories, or original packaging.
• Underwear or swimwear with hygiene seals removed or broken.
• Customized/altered garments (e.g., tailored suits) unless faulty.
• Gift cards and promotional giveaways.
• Suspected counterfeit returns or items not purchased from us.

Who Pays Return Shipping?

Buyer pays return shipping unless the item is defective, damaged, or we shipped the wrong product. We recommend a trackable service; lost parcels remain the sender’s responsibility until received.

How to Start a Return (Refund Process)

1. Request RMA: Contact customer support within 14 days of delivery with your order number, item(s), and reason (optional).
2. Pack securely: Include all tags/accessories and place items in original or equivalent packaging. Write the RMA on the parcel.
3. Ship back: Use your preferred trackable carrier and share the tracking number.
4. Inspection: We inspect returns within 3–5 business days after receipt.
5. Refund issued: Approved refunds are sent to your original payment method.

Refund Timelines

• Processing: 3–5 business days after we receive and verify your return.
• Time to appear: Depending on your bank or card issuer, funds usually appear within at least 14 days after processing.
• PayPal: PayPal refunds generally appear within at least 14 days; in some regions local law permits up to 30 days.

Note: If your card/account is closed or expired, your bank or PayPal will route funds per their policies.

Payments & Currencies

Supported Payment Methods

• Major credit and debit cards (e.g., Visa, Mastercard, American Express)
• PayPal (including eligible cards/wallets processed via PayPal)
• Selected local wallets where available (e.g., Apple Pay / Google Pay; availability varies by region/device)

Supported Currencies

We support multiple currencies. The currency shown at checkout depends on your shipping country and may differ from your card’s billing currency. Your bank may apply exchange rates and fees.

Need Help?

Questions about shipping, returns, or payments? Contact our support team with your order number and we’ll be happy to assist.